Privacy Policy

We at MWC LLC. d/b/a DJ's Pro Audio Services (“DJ's Pro Audio Services”, “us”, “we”, or “our”) recognize and respect the importance of maintaining the privacy of our Customers and their Personnel. This Privacy Notice describes the types of Personal Data (as defined below) we collect from you when you visit our website (“Site”) and/or use our Platform or App (collectively, the “Services”), as well as the ways in which we collect, process, transfer, store, and disclose such Personal Data. It also describes how you may control certain uses of the Personal Data.

If not otherwise defined herein, capitalized terms have the meaning given to them in the Terms of Service, available at https://DJ's Pro Audio Services.biz/terms-conditions/ (“Terms”). “You” means any user of the Site, App, Platform, and/or Services.

“Personal Data” or “Personal Information” means any information that refers to, is related to, or is associated with an identified or identifiable individual or household.

Our Role

Data Processor: When we collect, process, and manage Personal Data in the context of providing Services to our business customers who accepted our Terms or otherwise entered into an agreement with us (“Customers”), the Customer is the data controller with respect to such Personal Data, and we are the data processor. This includes Personal Data uploaded to our Platform/App by our Customers’ employees, service providers, and independent contractors (“Customer Data”). For more information, please refer to Section 11 below.

This Privacy Notice, which describes DJ's Pro Audio Services’s independent privacy and data processing practices as a “data controller”, does not apply to the processing of Customer Data (unless otherwise specifically stated). Such processing is detailed here for completeness and informational purposes only. If you have any questions or requests regarding Customer Data, please contact your Account Owner directly.

Controller: When we process the Personal Data of Prospects and Users (excluding Customer Data, as detailed above) in their use of our Services, as specified under Section 11 of this Privacy Notice, we are the data controller.

Privacy Notice Key Points

The key points listed below are detailed further throughout this Privacy Notice. You can click on any section to find out more about the below topics.

  1. Personal Data We Collect, Uses and Legal Basis
  2. Communications
  3. Sharing the Personal Data We Collect
  4. Security
  5. Data Retention
  6. Cookies and Similar Technologies
  7. Controller/Processor
  8. Children
  9. Changes to the Privacy Notice
  10. Comments and Questions

1. Personal Data We Collect, Uses, and Legal Basis

Depending on the ways in which you use our Services, we collect different types of Personal Data, and we, along with any of our third-party contractors and service providers, use the Personal Data for different business and commercial purposes, as specified below. You are under no legal obligation to provide us with your Personal Data. However, if you refuse to provide such Personal Data, we may not be able to provide you with our Services. DJ's Pro Audio Services does not collect, use, or disclose sensitive Personal Data.

1.1 Prospects

If you are a visitor to our Site, participant at one of our events, or otherwise a prospective User (as defined below) who interacts with any of our online ads, emails, or communications, we collect the following types of Personal Data:

1.1.1 Contact Information

What Personal Data We Collect: When you (1) request information from us through the Site, (2) fill out forms, (3) participate in our events, or (4) contact us for any other reason, we collect data such as your name, email address, and any additional information submitted via the Site or communication channels.

How We Use This Data & Legal Basis:

  • To provide support or respond to your inquiry (Legitimate Interest).
  • To provide informational newsletters and promotional materials (Legitimate Interest or Consent).

1.1.2 Automatically Collected Data

What Personal Data We Collect: When you visit the Site, we collect data such as your IP address, operating system, browser type, browsing history, and interactions with our Site.

How We Use This Data & Legal Basis:

  • To analyze user engagement and improve our services (Legitimate Interest).
  • To maintain the security of our Site (Legitimate Interest).

1.1.3 Data Collected from Third Parties

If you are a prospect, we may receive Personal Data about you from third-party sources. We use this data for sales and marketing efforts (Legitimate Interest or Consent).

1.2 Account Owners, Administrators, & Employees

If you are an Account Owner, Administrator, or Employee using the Platform or an App, we collect the following types of Personal Data:

1.2.1 Registration Data

What Personal Data We Collect: If you are an Account Owner, you must register and provide Personal Data such as your full name, email address, and phone number. Administrators and Employees may also provide job titles and profile pictures.

How We Use This Data & Legal Basis:

  • To provide access to our Services and respond to inquiries (Performance of a Contract).
  • To prevent fraud and maintain security (Legitimate Interest).

1.2.2 Payment Data

What Personal Data We Collect: If you make a payment, we collect data such as the last four digits of your credit card and the cardholder's name.

How We Use This Data & Legal Basis: To process payments (Performance of a Contract) and prevent fraud (Legitimate Interest).

1.2.3 Communications Data

What Personal Data We Collect: Data from support requests, surveys, testimonials, and other forms of interaction.

How We Use This Data & Legal Basis:

  • For analytics, quality control, and improvements (Legitimate Interest).
  • To provide support and train staff (Performance of a Contract).

2. Communications

2.1 Service Communications

We may send you service-related communications, including service announcements and administrative messages (such as registration confirmations, log-in attempts, or password reset attempts). Please note that you will not be able to opt out of receiving certain communications that are integral to the operation and use of our Services (e.g., password resets).

2.2 Promotional Communications

If you are an Account Owner or Administrator, we may use your Personal Data to let you know about our products and services that we believe will be of interest to you. We may contact you by email or through other communication channels approved by you. We will always respect your preferences regarding how/whether you would like us to communicate with you. To ensure you have control over how we contact you with marketing offers:

  • We will take steps to limit direct marketing to a reasonable level and only send you communications that we believe may be of interest or relevance to you.
  • You can ask us to stop sending email marketing by following the “unsubscribe” link on all the email marketing messages we send you. Alternatively, you can contact us at support@DJ's Pro Audio Services.biz.

3. Disclosing the Personal Data We Collect

We disclose your Personal Data to other entities as follows:

3.1 Customers and Other Users

If you are an Employee, Account Owner, or Administrator, we may disclose your Personal Data to the Customer (or any individual acting on their behalf, e.g., an Account Owner or Administrator) with whom your account is associated, in our capacity as a “data processor.” This includes Personal Data such as usage information, chats, IP address, or geo-location collected on behalf of the Customer. Other Users within the account may also access some of your Personal Data depending on the account settings.

3.2 Affiliates

We may disclose information, including your Personal Data, to our affiliates and subsidiaries (existing now or in the future).

3.3 Service Providers and Subcontractors

We disclose Personal Data to trusted service providers and subcontractors who use such data on our behalf for purposes including:

  • Helping us provide the Services.
  • Improving and optimizing our offerings.
  • Conducting ad measurement and delivering advertisements.
  • Providing IT administration, data backup, and storage services.

3.4 Service Integrations

Our Customers may integrate third-party services with our Services. Depending on the integration, these third-party providers may receive or share certain data, including Personal Data. The processing of such data is governed by the agreements between the Customer and the third-party provider.

3.5 Change of Control or Business Interests

Should DJ's Pro Audio Services undergo a merger, acquisition, or similar transaction, your Personal Data may be transferred to the relevant parties involved. Personal Data may also be disclosed in the event of insolvency or to protect legitimate business interests.

3.6 Law Enforcement Disclosure

We may disclose your Personal Data to third parties if:

  • Required by law, regulation, or court order.
  • Necessary to protect our or a third party’s rights, property, or safety.
  • Needed to comply with legal or regulatory obligations.

3.7 Feedback or Recommendations

If you submit public reviews or feedback, we may present these publicly on our Site or Services. You can request removal by contacting us at support@DJ's Pro Audio Services.biz.

4. Security

We have implemented appropriate technical and organizational security measures to reduce risks of accidental destruction, loss, unauthorized disclosure, or access to Personal Data.

4.1 Safeguards

Our safeguards include secure servers, firewalls, antivirus, and SSL encryption of data.

4.2 Access Control

We limit system access to authorized personnel, review permissions regularly, and revoke access after employee termination.

4.3 Internal Policies

We maintain and review privacy and security policies regularly.

4.4 Personnel

New employees sign non-disclosure agreements, and we follow industry practices for information security.

4.5 Encryption

Data in transit is encrypted using TLS/SSL protocols.

4.6 Database Backup

Databases are backed up regularly, encrypted, and accessible only to authorized personnel.

While we strive to protect your Personal Data, we cannot guarantee immunity from malfunctions, unlawful interceptions, or abuse.

Please take appropriate measures to secure your computer and safeguard user IDs and passwords.

5. Data Retention

5.1. Subject to applicable law, we retain Personal Data as necessary to maintain and expand our relationship with you and provide our Services and offerings; to comply with legal and contractual obligations; and to protect ourselves from potential disputes (e.g., as required by log-keeping, records, and bookkeeping laws). We may delete information from our systems without notice to you once it is no longer necessary for these purposes.

5.2. In some circumstances, we may store your Personal Data for longer periods of time, such as to comply with legal, regulatory, tax, audit, or accounting requirements. We may also retain data if we believe there is a prospect of litigation or for accurate record-keeping. The retention period is determined by the nature and sensitivity of the data, potential risks, processing purposes, and applicable legal requirements.

5.3. With respect to data within our Services for which we serve as data processors (see “Materials You Upload” in Section 1.2.4), we retain such data as directed by the Customer. For example, archived data related to Employees may be retained until deleted by the Customer. For any inquiries regarding this data, please contact the Customer directly.

5.4. Please contact us at dpo@DJ's Pro Audio Services.biz for any questions about our data retention periods.

6. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, and other technologies to provide and monitor our Services and Site, ensure their proper functionality, analyze performance, and personalize your experience. Some of these technologies may recall personal data such as your IP address. To learn more, please see our Cookie Policy.

7. Controller/Processor

7.1. Certain data protection laws, such as the GDPR or CCPA, distinguish between a “data controller” (or under the CCPA, “Business”) and a “data processor” (or under the CCPA, “Service Provider”). Below, we explain how these roles apply to our Services.

7.2. DJ's Pro Audio Services is the data controller of:

  • Prospects’ and Customers’ Personal Data
  • Account Owners’ and Administrators’ Registration Data, Payment Data, and Automatically Collected Data
  • Users’ Communications Data
  • Employees’ Automatically Collected Data

7.3. DJ's Pro Audio Services is the data processor of:

  • Materials Uploaded by Users
  • Employees’ Registration Data
  • Geo-Location Data submitted by Customers

We process this data on behalf of our Customers (the data controllers) and follow their instructions, subject to our Terms, Data Processing Addendum, and other agreements.

7.4. Customers are responsible for ensuring that their use of our Services complies with applicable laws, including providing adequate notice to and obtaining consent from individuals whose Personal Data is processed.

7.5. For requests or queries regarding Personal Data we process on behalf of Customers, including accessing, correcting, or deleting data, please contact the relevant Customer’s Account Owner or Administrator directly.

8. Children

We do not knowingly collect Personal Data from children under 16. If you become aware of such data collection without parental permission, please notify us immediately.

9. Changes to the Privacy Notice

We may update this Privacy Notice periodically to reflect legal requirements or changes in our operations. Updates will be posted on this webpage. For material changes, we will notify you via our Site, Services, or email.

10. Comments and Questions

For comments or questions about this Privacy Notice, or to exercise your legal rights, please contact us at support@DJ's Pro Audio Services.biz.

Last updated: November 25, 2024